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Refund and Returns Policy

As this business is completely on custom order basis production hence we can’t take return of your custom made products. Replacement of the first sample product can be done if the product is not up to the mark and not as per stated or ordered to be done as. As we do a sample first and then the rest of the production in bulk production hence once a sample gets a yes from you then you can’t change and after production the product can’t be changed and also not eligible for a replacement. Making of any custom product will be based upon the email, WhatsApp and telephonic call recordings and backups. 

Refund can only be initiated if we are knowing that we can’t produce as per your demand as per our capacity.

Money once paid can’t be returned as we purchase raw materials on order basis and as per the custom demand. Money can only be returned if you change your mind and request within 2 hours of money transfer. 

Changing of the product or service can only be done within 6 hours of the payment made. 

In case of copyright and other publishing services, money can only be refunded if requested within 2 hours of money transfer.

Delivery is done via third parties and delivery time varies as per the distance from our center which is situated at Odisha. It varies from 24 hrs to 7 days. 

For any doubt Call/ WhatsApp to +91 7205194285, +91 9337384149 or email at support@ecotarot.in